Donna Cook, PAHM

Director of Information Services

Donna Cook, PAHM, as the Information Services Director for Access Health Services, LLC.  She is responsible for Part C Reporting, Data Validation audits, and ad-hoc Reporting.  Ms. Cook has over thirty (30) years’ experience in managing information technology (IT) projects.  Ms. Cook has experience with Medicaid (16 years), Commercial Health Insurance (12 years) and Medicare (4 years).  Her focus during her career has been based on the Information Technology.  She has implemented Contained-Off-The-Shelf (COTS) systems as well as plan designed systems and a combination of both.  She achieved her Project Management Professional (PMP) in 2003, but is currently inactive (can be renewed by re-taking the PMP exam).  She has successfully managed several large-scale IT project implementations.


Ms. Cook has extensive knowledge of data reporting.  She has worked with legislative auditors and data validation vendors to produce, validate and defend the information on the reports.  She has a working knowledge of SQL and Microsoft Access which may be used gather information for mandated as well as fact-finding scenarios.  She is often called upon to run “what-if” or Ad-hoc reports to identify issues or perform impact analyses.


Ms. Cook has worked with numerous entities to setup training for staff regarding systems implementations and changes.  This can be one-on-one training or in a group setting.  While working for Arkansas Medicaid, the largest group to train at one time was a four-hour training for over 1,800 trainees.